SAP Technical Support Specialist

3 weeks ago


Reston, Virginia, United States Scalian Full time

About the Role

We are seeking a highly skilled SAP Technical Support Specialist to join our team at Scalian. As a key member of our team, you will be responsible for maintaining and supporting SAP applications to ensure optimal performance and functionality.

Key Responsibilities

  • Monitor system logs and manage upgrades to ensure seamless operation of SAP applications.
  • Perform routine maintenance tasks to keep the SAP environment running smoothly.
  • Handle Master Data Updates, User Creation, Printer Management, and troubleshoot for SAP modules SD, MM, QM, WMS, and autostore integration with SAP.
  • Provide end-user support for Pitney Bowes shipping application.
  • Assist with transaction assignment requests, user cleanup, and audit reporting.
  • Setup, configuration, troubleshooting, and form changes within SAP.
  • L1/L2 support for modules (SD, MM, QM, WMS, Autostore).
  • Ticket creation, follow-ups, and escalations as needed.
  • Batch job monitoring and manual processing.
  • Interface troubleshooting (SPEC 2000, Autostore, XML) and idoc corrections.
  • Provide daily, weekly, and monthly reports on ticket volumes, SLAs, and escalations.
  • Support audit requirements and user review/cleanup.
  • Monitor Hubcap server and desktop applications.
  • Handle SAP system idocs and technical issues with PB helpdesk.
  • Provide support during off-hours, weekends, and US holidays.
  • Assist during scheduled outages with tracking, reporting, and business notifications.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
  • Desirable experience in one of the following SAP modules: MM, SD, WMS, QM, PP
  • Good communication skills (written and verbal)
  • Google Sheets (basic functions, pivot tables), Google Docs
  • Knowledge of ServiceNow

About Scalian

  • We are a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience.
  • We specialize in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
  • We serve various technological sectors such as the aerospace, defense, rail, and energy industries.


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