SAP Technical Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled SAP Technical Support Specialist to join our team at Scalian. As a key member of our team, you will be responsible for maintaining and supporting SAP applications to ensure optimal performance and functionality.
Key Responsibilities
- Monitor system logs and manage upgrades to ensure seamless operation of SAP applications.
- Perform routine maintenance tasks to keep the SAP environment running smoothly.
- Handle Master Data Updates, User Creation, Printer Management, and troubleshoot for SAP modules SD, MM, QM, WMS, and autostore integration with SAP.
- Provide end-user support for Pitney Bowes shipping application.
- Assist with transaction assignment requests, user cleanup, and audit reporting.
- Setup, configuration, troubleshooting, and form changes within SAP.
- L1/L2 support for modules (SD, MM, QM, WMS, Autostore).
- Ticket creation, follow-ups, and escalations as needed.
- Batch job monitoring and manual processing.
- Interface troubleshooting (SPEC 2000, Autostore, XML) and idoc corrections.
- Provide daily, weekly, and monthly reports on ticket volumes, SLAs, and escalations.
- Support audit requirements and user review/cleanup.
- Monitor Hubcap server and desktop applications.
- Handle SAP system idocs and technical issues with PB helpdesk.
- Provide support during off-hours, weekends, and US holidays.
- Assist during scheduled outages with tracking, reporting, and business notifications.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- Desirable experience in one of the following SAP modules: MM, SD, WMS, QM, PP
- Good communication skills (written and verbal)
- Google Sheets (basic functions, pivot tables), Google Docs
- Knowledge of ServiceNow
About Scalian
- We are a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience.
- We specialize in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
- We serve various technological sectors such as the aerospace, defense, rail, and energy industries.
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