Automation Service Specialist

3 weeks ago


New York, New York, United States Electronic Environments Full time
Electronics Environments: Innovative Home Automation Solutions

We are a leading provider of customized residential technology solutions in the New York tri-state area and beyond.

This role involves providing exceptional client support via phone and email, including remote troubleshooting and resolving technical issues with audio and video distribution concepts and equipment. The successful candidate will have strong customer service skills, be highly organized, and able to multitask effectively.

  • Deliver top-notch client support, addressing AV and networking concerns efficiently.
  • Create and update service tickets within our project software, ensuring timely resolution of service requests and maintaining accurate client information.
  • Collaborate with internal stakeholders to schedule delivery and pickup of product for upgrades or service tickets, confirm appointments, and track progress.

A competitive salary of $40-$45 per hour DOE is offered, along with benefits such as insurance, 401(k) retirement plan, generous PTO policy, and continuous training opportunities.

Skillset:
  • 3-5 years of experience working in customer-facing roles with high-end clientele.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Proven expertise in remote troubleshooting AV and networking equipment, preferably in home automation.
  • Familiarity with Crestron, Savant, and Lutron control systems.
  • Professional phone etiquette, excellent written communication skills, and ability to juggle multiple platforms.
  • Strong interpersonal skills, enabling seamless interaction with clients at all levels.
  • Excellent time management and organizational skills to meet tight deadlines.
  • Aptitude for adapting to various software platforms and tools.

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