Member Service Representative

4 weeks ago


Methuen, Massachusetts, United States DCU Inc. Full time
{"title": "Member Service Representative", "description": "Job Summary

We are seeking a highly skilled Member Service Representative to join our team at DCU Inc. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.

Key Responsibilities
  • Identify and address the financial needs of new and existing members by building strong relationships and providing education on DCU products and services.
  • Process loan requests, verify documents, and conduct loan closings in accordance with established guidelines.
  • Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
  • Conduct audits of membership applications, account maintenance forms, and completed loan files to ensure compliance with DCU policies and procedures.
  • Provide exceptional customer service, respond to member inquiries, and resolve issues in a timely and professional manner.
  • Collaborate with other team members to achieve sales goals, identify efficiency improvements, and submit ideas for process enhancements.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years of related experience preferred.
  • Excellent verbal communication skills and technical skills (Word, Excel, Email) required.
  • Bilingual skills a plus.
About DCU Inc.

DCU Inc. is a leading credit union headquartered in New England, serving over one million members across the United States. We strive to create a great work environment with a focus on work-life balance and community involvement.

We are an equal-opportunity employer and value diversity, inclusion, and equity in our organization. We welcome applications from qualified candidates who share our commitment to excellence and customer service.

", "lang_code": "en"}

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