Member Service Representative
4 weeks ago
We are seeking a highly skilled Member Service Representative to join our team at DCU Inc. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.
Key Responsibilities- Identify and address the financial needs of new and existing members by building strong relationships and providing education on DCU products and services.
- Process loan requests, verify documents, and conduct loan closings in accordance with established guidelines.
- Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
- Conduct audits of membership applications, account maintenance forms, and completed loan files to ensure compliance with DCU policies and procedures.
- Provide exceptional customer service, respond to member inquiries, and resolve issues in a timely and professional manner.
- Collaborate with other team members to achieve sales goals, identify efficiency improvements, and submit ideas for process enhancements.
- High school diploma or equivalent required.
- 1-3 years of related experience preferred.
- Excellent verbal communication skills and technical skills (Word, Excel, Email) required.
- Bilingual skills a plus.
DCU Inc. is a leading credit union headquartered in New England, serving over one million members across the United States. We strive to create a great work environment with a focus on work-life balance and community involvement.
We are an equal-opportunity employer and value diversity, inclusion, and equity in our organization. We welcome applications from qualified candidates who share our commitment to excellence and customer service.
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