Facility Maintenance Technician III

Job Description

GCI's Facility Maintenance Technician III performs preventative maintenance and repair of the Company's telecommunication facility infrastructure to maximize availability and provide the highest quality of service for our customers. Internal customers include the Facilities Engineering group and entire Technology Solutions department and external customers. This Technician role is eligible for a $2,500 Hiring Bonus for new hires.

Essential Duties and Responsibilities:

• Dispatches to Rural Alaskan communities to perform preventive maintenance, quality control inspections, and repair of Company facility equipment. Understands the unique travel, lodging, and customs of rural Alaskan communities.
• Ensure completion of established facility-based maintenance routines designed to keep buildings within design performance conditions. Equipment includes, but is not limited to, HVAC, Generators, Batteries, UPS systems, Rectifiers, Fire Suppression, and power distribution systems. Open and track corrective tickets to resolve problems. May be required to perform routine maintenance or repair of Core Network Equipment.
• Manage the various equipment/technology platforms which include monitoring, alarms, proactive troubleshooting, provisioning, and phone support for field technicians. Manage, support, and troubleshoot for the highest availability of company facility infrastructure. Interface with vendors as a customer to resolve technical problems and gather technical data. May be required to perform routine maintenance or repair of Core Network Equipment.
• Assist in maintaining and updating facility software for scheduling, tracking work orders, equipment, and preventative maintenance.

Competencies:

• Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.
• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
• CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of home/business wiring, adjusting, installation, and service of consumer electronics equipment knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability in maintaining and troubleshooting HVAC, DC and AC power systems, and various building structures designed for telecommunication equipment. Ability to maintain, emergency backup & prime power generation, battery plants. Knowledgeable with general electrical skills both high and low voltage. Ability to read and comprehend technical drawings and manuals and solve technical problems in a timely manner.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Demonstrated knowledge of operating a Windows based PC and applications such as Word, Excel, Visio, Project, Teams, and SharePoint are required.

Level Definition

Position Title: Facility Maintenance Technician III

Grade: T07

Additional Job Requirements:

A mid-level Facilities Maintenance technician must have a comprehensive understanding of HVAC, generators, batteries, and AC & DC power systems including installation, modifications, and test procedures. Perform preventative and corrective maintenance/repair and testing of plant facilities in compliance with all applicable codes, regulations, and company specifications. Must be able to work and complete complex tasks with minimal supervision.

Minimum Qualifications:

• Required:
  • High School diploma or equivalent.
  • Minimum of eight (8) years in a facility operation, maintenance environment, telecommunications technician role, or related background.
  • Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving.
  • Upon hire may be required to obtain and maintain a DOT medical card including DOT required drug testing.
  • Ability to travel to rural Alaskan communities for up to several days' duration.
• Preferred:
  • Associate degree in electronics, or related technical degree in mechanical HVAC, electrical, or vocational/military training within the electronics and telecommunications field.
  • Specialization in operating and maintaining HVAC, DC/AC power systems, generators, and structures designed for housing remote telecommunication electronics.
  • Telecommunications experience.
  • Other telecom industry or job specific certifications.

Driving Requirements:

This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Physical Requirements and Working Conditions:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary to support remotely located personnel.
• Travel to and work in remote service communities required, sometimes in harsh arctic weather conditions utilizing small aircraft.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Daily office tasks frequently involve operation of standard office equipment (computer, phone, fax, copier) and processing paperwork.
• Work requires multi-tasking, often with simultaneous or overlapping deadlines in an environment of ever-changing technology and workforce development.
• Ability to position self to access items at varying heights.
• Ability to safely move, transport, and position items up to 50lbs.
• Subject to adverse weather and driving conditions.
• Must be able and willing to travel, work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. May require up to 50% travel. Rotational on-call is required.
• Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Must be able to work in a remote arctic environment. Ability to travel by small airplane to rural Alaskan communities for several days' duration. Ability to travel and work outside in typical Alaskan cold weather (-20 to -30F).
• Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About Us

Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

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