IT Systems Operations Manager

3 weeks ago


Annapolis, Maryland, United States Applied Network Solutions Full time
Job Details

This role involves providing Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems, as well as managing daily activities of configuration and operation of IT systems. The selected candidate will assist users in accessing and using IT systems and provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.

Responsibilities
  • Provide support for implementation, troubleshooting, and maintenance of IT systems
  • Manage IT system infrastructure and related processes
  • Assist users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems


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