Data Analyst
3 days ago
At Edward Jones, we value individuals who excel in workforce management and strive to optimize performance. As a Data Analyst - Performance Optimization Specialist, you will play a key role in ensuring our clients receive exceptional service. We are committed to creating an inclusive environment where everyone feels valued and respected.
We are seeking a highly skilled professional with 3-5 years of experience in workforce management. Your expertise should include proficiency in MS Word, Excel, PowerPoint, and/or Access. Strong mathematical and analytical skills are essential for this position, along with excellent verbal and written communication skills. You must be self-motivated and able to work collaboratively with others, demonstrating independence and minimal supervision.
The ideal candidate will understand call routing concepts and metrics, as well as how they impact staffing realities. Your ability to develop, compile, and communicate intra-day and daily reports using Workforce Management statistics is crucial for this role. You will also need to process schedule adherence exceptions submitted by call center team leaders or associates.
This position requires the successful candidate to continually identify and communicate opportunities for improving call center efficiency with team/department leaders. You will evaluate vacation/sick time for the day and recommend necessary adjustments. In addition, you will advise on optimal ad hoc meeting and training times.
We offer a compensation package that includes medical and prescription drug coverage, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Our 401(k) retirement plan and tax-advantaged accounts, such as health savings account, flexible spending account, provide additional financial support.
We have a dynamic work environment where associates can grow and develop their careers. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we are proud to be privately-owned, prioritizing client relationships over shareholder returns. Our purpose is to partner for positive impact and improve the lives of our clients and colleagues, bettering our communities and society.
We encourage diversity and inclusion in the workplace. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information, or any other basis prohibited by applicable law. The estimated salary for this position ranges from $52,080 to $85,880 annually, depending on location and qualifications.
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