Service Center Manager Leader
3 weeks ago
About Us
">At Ent Credit Union, we're dedicated to improving the financial quality of life for our members. As a leading financial institution in Colorado, we're committed to delivering exceptional service and personalized experiences that meet our members' unique needs.
Job SummaryWe're seeking a highly skilled Service Center Manager or Senior to lead our service centers and drive our mission forward. In this role, you'll be responsible for coaching, mentoring, and developing employees to deliver a high level of engagement and growth opportunities.
Key Responsibilities- Operational Leadership: Direct all aspects of center operations, including hiring and training staff, managing risk, driving consultative sales interactions, and ensuring regulatory compliance.
- Employee Development: Coach and mentor employees to achieve their full potential, provide ongoing feedback and coaching, and identify areas for improvement.
- Service Delivery: Ensure that members receive exceptional service, resolving issues and complaints in a timely and professional manner.
- Business Acumen: Analyze data and metrics to inform business decisions, identify trends, and optimize performance.
About You
- Experience: 3+ years of experience in financial services, with 2+ years of management experience (for Service Center Manager) or 5+ years of experience (for Service Center Manager Senior).
- Education: Bachelor's degree in Business, Finance, Accounting, or related field.
- Skills: Strong leadership and communication skills, ability to analyze data and make informed decisions, and experience with credit union policies and procedures.
What We Offer
- Compensation: $69,222.40 - $107,785.60 per year, depending on experience and qualifications.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Career Growth: Opportunities for professional development and career advancement within the credit union.
How to Apply
To be considered for this exciting opportunity, please submit your application at your earliest convenience. We look forward to hearing from you
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