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Automotive Service Advisor

1 month ago

Edison, New Jersey, United States Murgado Automotive Group Full time
Job Title: Automotive Service Advisor

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Murgado Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Greet customers in a courteous and professional manner, ensuring a positive service experience.
  • Accurately document customer concerns and vehicle issues, performing detailed inspections and preparing service estimates.
  • Serve as a liaison between customers and the service department, keeping customers informed throughout the repair process.
  • Provide in-depth explanations of needed vehicle repairs and maintenance, outlining both immediate needs and preventative measures.
  • Coordinate with the service team to ensure timely completion of work and follow-up with customers on any service recommendations.
  • Promote Maserati maintenance plans, parts, and services to enhance the customer's vehicle care experience.
  • Resolve any service-related issues or customer complaints in a professional and efficient manner.
  • Maintain thorough knowledge of Maserati products, services, warranties, and dealership promotions.
  • Schedule appointments, manage vehicle check-ins, and ensure proper documentation of all services performed.
Qualifications:
  • 2+ years of experience as an Automotive Service Advisor (luxury or high-performance vehicle experience preferred).
  • Excellent communication, interpersonal, and customer service skills.
  • Strong attention to detail with the ability to manage multiple tasks efficiently.
  • A passion for delivering exceptional customer experiences and providing quality service.
  • Ability to explain complex vehicle repairs in a clear, understandable manner.
  • Familiarity with automotive service management software (Reynolds & Reynolds, CDK, etc.).
  • Knowledge of Maserati or other luxury automotive brands is a plus.
  • A valid driver's license and clean driving record.
Benefits:
  • Competitive salary with performance-based bonuses and commissions.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off (PTO), holidays, and sick leave.
  • Ongoing training and professional development opportunities.
  • Opportunity to work with luxury vehicles and an enthusiastic, supportive team.
  • Career advancement opportunities within the Murgado Automotive Group.

Murgado Automotive Group is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.