Customer Service Representative

2 weeks ago


North Sioux City, South Dakota, United States SNB Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SNB. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service, processing transactions, and promoting bank services and products. If you have a passion for helping others and a strong work ethic, we encourage you to apply for this exciting opportunity.", "Responsibilities": "

* Provide top-notch customer service to every customer
* Maintain a cash drawer, including taking in and giving out cash and balancing
* Accurately and efficiently process transactions
* Receive loan, safe-deposit box, and credit card payments
* Process cash services
* Redeem U.S. Savings Bonds
* Identify customer needs through qualifying questions and refer appropriate services, products, and digital options

", "Requirements": "

* Excellent customer service and problem resolution skills
* Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork

", "Benefits": "

* Comprehensive benefit package, including medical, dental, short and long-term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan

", "About SNB": "

Security National Bank is a locally owned bank with a rich history dating back to 1884. We are committed to upholding the principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. We believe in doing what's right and taking care of our customers, employees, and community.

"}

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