Family Support Assistant

1 week ago


Charlotte, North Carolina, United States Capital Area Community Services Inc. Head Start Full time

Job Summary: We are seeking a qualified Family Support Assistant to join our team at Capital Area Community Services, Inc. Head Start. The successful candidate will provide family support services to individuals accessing services through our agency, promoting individual and family independence.

Key Responsibilities:

  • Provides family support services to individuals seeking assistance through Capital Area Community Services (CACS), including needs assessment, direct and referral services, advocacy, and follow-up to assist individuals in meeting basic needs.
  • Serves as a receptionist for the Service Center, providing clients and visitors with community resource information and explanations of how to access services.
  • Determines eligibility and assists clients with complexities related to emergency shelter and utility assistance applications to apply for needed services.
  • Links program participants and guests with service providers, employers, landlords, and other resources to meet their needs.
  • Serves as a role model to guide others along the path to self-sufficiency continuum.

Requirements:

  • Minimum of 2 years experience in the delivery of direct and information/referral services to the low-income community.
  • Sensitivity to the needs of others with the ability to encourage and guide others in their quest for independence.
  • Good oral and written communication skills.
  • Ability to work with a diverse population in an effective manner.
  • Advanced computer skills required.

Preferred Qualifications:

  • Two-year degree in human services preferred. Relevant, equivalent experience may be accepted in lieu of a degree.

Capital Area Community Services, Inc. is an Equal Opportunity Employer. We are a drug-free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of background check and drug screen.


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