Regional Manager
5 days ago
We are seeking a highly skilled Regional Manager to join our team at Planet Fitness. As a Regional Manager, you will be responsible for providing operational support and training to our club managers, with a focus on underperforming clubs. This is a critical role in upholding our standards of cleanliness and customer service.
Key Responsibilities- Develop Club Managers: Teach club managers how to utilize tools and hold them accountable for results. Provide '+1 service' to your team.
- Facilitate Performance Reviews: Conduct annual performance reviews for your team, assign goals based on business trends and personnel performance.
- Talent Development: Assist managers in developing talent and building a pipeline for future growth. Be accountable for your team's knowledge of critical information and their participation in training and ongoing development.
- Club Visits: Spend majority of time in assigned locations, with optional days in the office as needed. Review data and information taught each week and present to regional directors.
- Scheduling: Schedule should be written a week in advance. Leverage observations from the week prior when building out plan for the week ahead.
- Monthly Meetings: Meet individually with each manager to review business metrics and set goals for future success.
- Mystery Shops and Info Calls: Conduct/review mystery shops and info calls monthly. Provide feedback and coach for improvement.
- Regular Feedback: Provide regular feedback to regional director based on interaction with staff in your clubs.
- Underperforming Clubs: Assess business of underperforming clubs and work with regional director to develop strategy to improve business.
- Online Complaints: Review all online complaints and work with management team to assess and adjust business practice as required.
- 2+ years of management experience
- Excellent interpersonal and communication skills
- Ability to keep employees motivated and engaged
- Ability to travel to multiple locations
Planet Fitness is a franchise of fitness centers, with independently owned and operated locations in Massachusetts and Georgia. Our company values include: Customer Centric Mindset, Gratitude, Integrity, Perseverance, Loyalty and Family. Our mission is to improve people's lives by delivering a consistent, affordable, health & wellness experience in a judgement free environment.
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