Customer Support Associate
3 weeks ago
**About Us:** State Farm Insurance is a leading provider of insurance solutions. We are currently seeking an experienced Customer Support Associate to join our team. As a Customer Support Associate at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also be responsible for providing accurate and timely information regarding insurance products and services. In addition, you will process policy applications, renewals, and cancellations, handle billing and payment inquiries, resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, maintain accurate customer records and update information as needed, and follow company policies and procedures to ensure compliance with insurance regulations. The estimated salary for this role is $40,000 - $60,000 per year.
**Key Responsibilities:**
- Assist customers with inquiries, complaints, and policy changes
- Provide accurate and timely information regarding insurance products and services
- Process policy applications, renewals, and cancellations
- Handle billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
**Requirements:**
- High school diploma or equivalent required; degree in business administration or related field preferred
- Minimum 1-2 years experience in customer service or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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