Service Advisor
1 month ago
We are seeking a skilled Service Advisor to join our team at Southwest Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Provide exceptional customer service, greeting guests promptly and courteously
- Listen to customers and clearly communicate repair needs to our service technicians
- Upsell additional services using low-pressure, high-integrity methods
- Provide accurate repair and maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
We value our customers and aim to make them customers for life. We appreciate our community and support local businesses, vendors, suppliers, and charitable organizations. Our employees are key to our success, and we provide a supportive environment where you can thrive as part of a team that works together to reach its goals.
We are a non-discriminatory employer.
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