Counter Operations Manager

2 days ago


Pompano Beach, Florida, United States Raymond Search Group Full time

Raymond Search Group is seeking a skilled Counter Operations Manager to oversee the day-to-day operations of our customer service counter. As a Counter Operations Manager, you will be responsible for ensuring efficient order processing, exceptional customer service, and sales growth.

Responsibilities
  • Manage and supervise the operations of the customer service counter, ensuring smooth order processing and timely product pickups.
  • Lead and train a team of counter sales representatives, providing guidance, support, and ongoing coaching.
  • Foster a customer-centric environment by delivering exceptional service and addressing customer inquiries and concerns.
  • Maintain accurate inventory records and monitor stock levels to ensure product availability.
  • Collaborate with internal departments to optimize customer satisfaction and streamline processes.

The ideal candidate will have proven experience in a customer service or sales role within the HVAC industry, preferably in a wholesale distribution setting. They will possess strong knowledge of HVAC products, systems, and industry practices.

We estimate the salary for this position to be around $60,000 - $80,000 per year, depending on location and experience.



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