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IT Support Professional
3 weeks ago
Job Summary:
We are seeking a highly skilled Support Specialist to join our team at ATB Technologies. This is a fantastic opportunity for an individual with a passion for technology to work in a dynamic and innovative environment.
About ATB Technologies:
ATB Technologies is a leading Managed Service Provider (MSP) based in St. Louis, known for our exceptional customer service and cutting-edge IT solutions. Our team is dedicated to delivering world-class services to our clients, and we're looking for someone who shares our commitment to excellence.
Key Responsibilities:
- Provide high-quality technical support for incoming issues related to computer systems, software, and hardware for client company employees.
- Respond timely, provide clear communication, and complete detailed documentation of issues and resolutions.
- Monitor and troubleshoot systems (includes networking equipment, desktops, firewalls, servers, software).
- Take initiative to determine and implement top solutions to customer issues.
- Provide follow-ups to ensure issue resolution and complete status updates. Escalate internally as needed.
Qualifications:
- Technical proficiency in Windows, Mac, and mobile devices.
- Practical knowledge of IT networking and cloud technologies.
- Excellent problem-solving skills with the ability to analyze and diagnose issues and provide effective solutions.
- Exceptional communication skills, both written and verbal, with the ability to convey technical information to non-technical individuals.
What We Offer:
As a Support Specialist at ATB Technologies, you will enjoy a competitive compensation package, including a salary range of $65,000 - $80,000 per year, depending on experience. You will also have access to a full employee benefits package, unlimited vacation policy, matching 401(k), 8 paid holidays, company-paid lunch three days per week, and employer-paid employee health/dental/vision benefits.
