IT Service Delivery Specialist

3 days ago


Lexington, South Carolina, United States APPLEGREEN USA CENTRAL SERVICES LLC Full time
Job Summary

AppleGreen USA Central Services LLC is seeking a highly skilled IT Service Delivery Tech to join our team. As an IT Service Delivery Tech, you will be responsible for providing technical support and assistance to our operations, finance, and human resources departments.

Key Responsibilities
  • Provide Help Desk support by investigating user problems both in person and remotely via LogMeIn.
  • Provide technical support and assist vendors with troubleshooting Point of Sale (POS) systems and peripherals.
  • Communicate with 3rd party vendors to troubleshoot issues as well as scheduling for on-site maintenance.
  • Work with higher-level techs and/or 3rd party vendors to troubleshoot issues such as software, hardware, and Internet connectivity.
  • Install and replace standard PC hardware and peripheral components.
  • Provide updates, status, and completion details via ticketing system and/or email.
Requirements
  • AS/BS in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience.
  • Windows OS support knowledge and experience.
  • Knowledge and experience with ticket system platforms preferred. (ServiceNow / FreshService)
  • Basic knowledge of Cat5 wiring and terminating a plus.
  • Basic understanding of Networking and IT Infrastructure a plus.
  • Capable of communicating a technical message to non-technical experts in a clear, simple and diplomatic manner
  • Provides strong attention-to-detail regarding daily tasks, projects, and troubleshooting.
  • Capable of independently managing workload and balancing priorities.
  • A positive attitude with a solution focused approach to challenges that arise.
  • Collaborate effectively with direct manager and peers about issues.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


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