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Customer Service Representative

2 months ago

Wichita, Kansas, United States City of Wichita, KS Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Clerk II Golf at the City of Wichita, KS. This role is responsible for providing exceptional customer service to golfers and visitors at our golf course facilities.

Key Responsibilities
  • Provide exceptional customer service to golfers and visitors, ensuring a welcoming environment for all patrons.
  • Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Provide information to the public regarding specific services provided, including golf course rules and regulations.
  • Compile requests for service and route them to the appropriate area for response.
  • May bill customers for assigned services or sales, or collect various fees.
  • May assist a supervisor with work scheduling and other supervisory matters.
  • Maintain customer records, records concerning code enforcement, or other records as appropriate to assigned function.
  • May handle billing for special services.
  • May use a two-way radio to inform field staff of urgent maintenance or repair needs.
Requirements
  • High school diploma or equivalent required.
  • 2 years of experience in a customer service setting.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Ability to communicate effectively with customers and colleagues.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • 1 year of experience in customer service in a recreational setting.
  • 1 year of experience using Point-of-sale (POS) systems and computer software.
Benefits

The City of Wichita, KS offers a comprehensive benefits package, including health insurance, dental insurance, life insurance, and retirement plans. Additionally, employees may participate in flexible spending accounts, long-term care insurance, and other benefits.