Exterior Building Coordinator

3 weeks ago


Melville, New York, United States Sherwood Lumber Corporation Full time
Job Summary

As an Exterior Building Coordinator, you will play a crucial role in supporting our team by managing order entry, claims and credits, inventory management, and customer service tasks.

Main Responsibilities
  • Order Entry and Coordination:
    • Enter sales orders accurately into the system, considering all specifications and details.
    • Work closely with internal teams and customers to ensure timely order processing and delivery.
    • Address any order-related inquiries or issues promptly and professionally.
    • Review and verify order reports for accuracy and completeness.
  • Claims and Credits Support:
    • Support customers throughout the claims and credits process, ensuring proper documentation and effective resolution.
    • Collaborate with the Claims and Credits department to investigate and resolve customer complaints or product issues.
    • Maintain accurate records of claims and credits transactions, communicating updates to relevant stakeholders.
    • Deliver exceptional customer support throughout the claims and credits process.
  • Inventory Management:
    • Monitor inventory levels to ensure timely order fulfillment and adequate product availability.
    • Collaborate with the purchasing team to replenish inventory based on demand and sales forecasts.
    • Perform regular inventory counts and reconcile any discrepancies.
    • Coordinate with the warehouse team to ensure accurate tracking and organization of inventory.
  • Customer Service:
    • Answer incoming calls and provide professional and courteous assistance to customers.
    • Address customer inquiries, product information requests, and order status updates.
    • Resolve customer issues or redirect them to the appropriate department for further assistance.
    • Build and maintain positive relationships with customers to enhance satisfaction and promote repeat business.
  • This role has no supervisory responsibilities.

We estimate the annual salary for this Exterior Building Coordinator position to be $70,000 - $90,000, depending on qualifications and experience.

Requirements
  • Bachelor's degree in business, finance, or a related field.
  • 1-2 years of experience in sales or administrative roles.
  • Strong communication, organizational, and problem-solving skills.
  • Able to multitask and prioritize tasks efficiently.
  • Proficient in Microsoft Office Suite and experienced with CRM software.

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