Hospitality and Guest Experience Lead

1 week ago


Houston, Texas, United States Makeready LLC Full time
Job Description

We are searching for a compassionate and skilled individual to join our team as a Hospitality and Guest Experience Lead. This role is ideal for those who have a natural ability to brighten a room and create a warm and welcoming atmosphere.

About Us

Makeready LLC is a hospitality company that offers unique experiences to its guests. Our properties are designed to provide a sense of place and comfort, making every guest feel at home.

The Role

As a Hospitality and Guest Experience Lead, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience. This includes providing personalized attention, anticipating their needs, and resolving any issues that may arise.

Key Responsibilities:
  • To ensure that all guests receive a warm and welcoming greeting upon arrival.
  • To anticipate the needs of our guests and provide them with exceptional service.
  • To resolve any issues that may arise during a guest's stay.
  • To work closely with the front desk team to ensure that all guest requests are met in a timely manner.
Requirements

We are looking for someone who has a genuine interest in people and is passionate about providing exceptional service. The ideal candidate will have excellent communication skills, be able to multitask, and be able to work well under pressure.

Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and pet insurance.

Why Join Our Team?

We are an equal opportunity employer and proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We value diversity and inclusion and are committed to building a workplace where everyone feels valued and respected.



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