Electrical Service Manager

4 weeks ago

Sterling Heights, Michigan, United States Rosendin Full time
Job Overview

Rosendin is seeking a highly skilled Electrical Service Manager to oversee the management and direction of several small projects and multiple service calls. This role requires strong technical and customer service skills, with the ability to meet deadlines and work within budgets.

Key Responsibilities
  • Provide initial client contact to assess client needs for their facility or service call.
  • Prepare a complete estimate, budget for the service call or small project with a detailed review of client requirements.
  • Negotiate and maintain terms and rates with clients for facilitating and sustaining service accounts.
  • Manage financial aspects of contracts with the service project assistant (progress billings, rental equipment, income / expenses) to protect the company's interest and simultaneously maintain good relationship with the client to ensure profitability of this function.
  • Prepare monthly cost reports under the supervision of a Division Manager.
  • Schedule regular visits with sustaining service accounts to assure client satisfaction.
  • Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy.
  • Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group.
  • Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate.
  • Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.
Requirements
  • Advanced technical and customer service skills.
  • Able to meet deadlines and work within budgets.
  • Extensive knowledge of safety protocols and procedures.
  • Must be able to apply innovative and effective management techniques to maximize employee performance.
  • Must be committed to working in a team atmosphere.
  • Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred Advanced skills in Excel.
  • Ability to prioritize and manage multiple tasks, changing priorities as necessary.
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude.
  • Effective oral and written communication skills as required for the position.
  • Ability to be self-motivated, proactive and an effective team player.
  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
Competencies
  • Financial awareness.
  • Communication.
  • Customer focus.
What You Bring to Us
  • Bachelor's degree in Construction Management, Civil Engineering, Structural Engineering or other related discipline.
  • Minimum 10 years' experience in a construction or project management role.
Travel
  • Up to 50%.
Working Conditions
  • General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning.
  • Noise level is usually low to medium; it can be loud on the jobsite.
  • We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
  • Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

You Matter - Our Benefits
  • ESOP - Employee Stock Ownership.
  • 401K.
  • Annual bonus program based upon performance, profitability, and achievement.
  • 17 PTO days per year plus 10 paid holidays.
  • Medical, Dental, Vision Insurance.
  • Term Life, AD&D Insurance, and Voluntary Life Insurance.
  • Disability Income Protection Insurance.
  • Pre-tax Flexible Spending Plans (Health and Dependent Care).
  • Charitable Giving Match with our Rosendin Foundation.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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