Veterinary Hospital Team Lead

2 weeks ago

Columbus, Ohio, United States Banfield Full time
Job Summary

The Shift Lead is a vital role in our veterinary hospital team, responsible for supporting the Practice Manager and Chief of Staff in guiding the team to maximize productivity and profitability. This position requires strong communication skills, attention to detail, and a passion for delivering exceptional client and pet experiences.

Key Responsibilities
  • Assist the Practice Manager and Chief of Staff in developing an efficient and productive team that provides high-quality care and service to pets and clients.
  • Ensure effective communication with all clients and internal stakeholders, promoting a positive and engaging work environment.
  • Supervise the team during shifts, ensuring quality medical care, exceptional client service, and maximum productivity.
  • Help create an environment where team members can deliver quality, efficient, and effective veterinary care to pets and foster an environment that engages associates.
  • Provide professional, efficient, and exceptional client service, ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
  • Assist in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
  • Ensure compliance with all practice policies and procedures, including adherence to Banfield dress and grooming guidelines.
Requirements
  • Believe in the importance of preventive care for pets.
  • Embrace and thrive on providing exceptional client and pet experiences.
  • Be available to work weekend and evening shifts.
  • Be comfortable working in an environment with loud noise and strong smells.
  • Be 18 years of age or older.
  • Have a minimum of two years of veterinary hospital experience.
About Banfield

Banfield Pet Hospital is a leading provider of veterinary care, dedicated to delivering exceptional client and pet experiences. We offer a comprehensive benefits package, including 401(k), paid time off, and Optimum Wellness Plans for your pets. Join our team and be part of a dynamic and supportive work environment that values diversity and inclusion.

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