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Customer Support Representative

2 months ago

Wytheville, Virginia, United States DISH Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at DISH. As a key member of our Wireless Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide quality customer service and support to customers via phone, email, and chat
  • Activate and troubleshoot wireless devices and services
  • Resolve customer issues and concerns in a timely and professional manner
  • Upsell and cross-sell DISH services and products to customers
  • Collaborate with team members to achieve sales and customer satisfaction goals
Requirements
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic knowledge of wireless devices and services
  • Ability to work flexible schedules, including evenings and weekends
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Flexible time-off policy

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.