Care Management Specialist

3 days ago


Indianapolis, Indiana, United States American United Life Ins Co Full time

About the Role:

We are seeking a skilled Long Term Care Claims Associate to join our team in Indianapolis, IN. The ideal candidate will have experience working with Microsoft applications and providing excellent customer service.

Job Summary:

This role is responsible for reviewing and processing a caseload of Long-Term Care Claims, as well as clearing up eligibility issues, making adjustments, meeting training requirements, and managing claim issues with minimal leadership consultation.

Key Responsibilities:

  • Customer Experience and Support: Effectively communicate with internal and external customers, investigate claims, collect information, and make accurate determinations based on facts, policies, regulations, and department procedures.
  • Performance and Service Expectations: Maintain or exceed departmental deadlines, requirements, service, accuracy, timeliness, and performance standards.
  • Process Improvement: Demonstrate EWA (Empathy, Working Together, Aspire) and support of OneAmerica's Ways.

Requirements:

  • Bachelor's Degree preferred in Business Management, Operations Management, Statistics, or Insurance.
  • Prior experience within a claim operation is preferred.
  • Knowledge of insurance administration terms and processes is a plus.

Salary and Benefits:

The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience.

OneAmerica Financial offers a competitive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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