Team Leader Position in a Dynamic Fitness Environment

6 days ago


Smithfield, North Carolina, United States Planet Fitness - Excel Fitness Full time

We are seeking a highly motivated and experienced individual to fill the role of Team Leader at Excel Fitness, a Planet Fitness franchise group based out of Austin, TX. As a Team Leader, you will play a vital part in overseeing the daily operations of our fitness facilities and ensuring that members receive an exceptional experience.

About Us

Excel Fitness has grown significantly since 2016, expanding from 16 locations in TX to over 90 locations in 6 states. Our company culture emphasizes providing world-class customer service, clean facilities, and a safe environment for our team players and members.

Salary Information

The estimated annual salary for this position is around $42,000 for General Managers, with opportunities to grow up to over $100,000 as Regional Directors. Your compensation package includes a competitive salary, paid time off (PTO), paid parental leave, and health insurance benefits.

Job Description

This leadership role involves working closely with the General Manager and Assistant Manager to oversee staff, scheduling, and supervision. You will be responsible for:

  • Providing exceptional customer service to ensure a positive member experience.
  • Recruiting, hiring, and developing high-performing teams.
  • Assisting with staff oversight and management.
  • Scheduling and supervising staff to meet operational needs.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
Benefits and Perks

In addition to your competitive salary, you will enjoy:

  • A FREE Planet Fitness Black Card Membership.
  • Our Employee Assistance Program (EAP) provides confidential access to counseling resources.
  • Paid Time Off (PTO) and Paid Parental Leave.

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