Air Logistics Customer Care Specialist

4 weeks ago


Dallas, Texas, United States Kuehne + Nagel Full time
About the Role

We are seeking a highly skilled Air Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Air Logistics team, you will be responsible for coordinating the transportation, handling, and storage of specialized and general aircraft parts, including engines and auxiliary power units.

Your Responsibilities
  • Support a team of 5, including 2 customer care specialists and 2 supervisors, as well as a manager.
  • Act as a representative of the Aerospace team and Engine Desk to customers, both internal and external.
  • Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and approval of vendor invoices.
  • Review client Standard Operating Procedures (SOPs) and introduce them to responsible specialists.
  • Work with account managers to ensure all Engine material contained within SOPs meet Kuehne+Nagel internal and QSHE guidelines.
  • Mandatory daily correspondence with overseas offices.
  • Act as the first level of escalation to address any issues arising.
  • Reports to Customer Care Manager.
  • This is a 24/7/365 Facility, flexibility to work non-traditional hours, weekends, and holidays is required.
Your Skills and Experience
  • Associate's degree or equivalent experience.
  • 5+ years of Air logistics experience, export preferred.
About Kuehne+Nagel

With over 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



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