Cloud Operations Specialist

4 weeks ago


New York, New York, United States WTW inc. Full time

This role is responsible for providing technical capability to the ICT Consultancy business on their technology and related IT requirements. The Cloud Engineer will work with team members to build automation scripts, processes, and tools across the CTS estate. Key responsibilities include understanding WTW applications, solutions, and services, as well as non-WTW applications and solutions used by ICT Consultancy. The Cloud Engineer will support continuous improvement of cloud technologies, including automation, infrastructure as Code (IaC), and Security by Design. This role will also assist the CTS Implementation Team with key implementation and automation activities to ensure ICT Consultancy deadlines are met. The Cloud Engineer will work with the wider Cloud Operations team in Manila to ensure that the appropriate operational tools and requirements are included, including monitoring solutions and high availability services. Additionally, the Cloud Engineer will perform infrastructure and solution testing, including performance benchmarking, end-to-end testing, disaster recovery, and hand over to the Cloud Operations team for BAU. The Cloud Engineer will produce detailed, high-quality documentation of delivered work and processes, and work within boundaries set by ICT and Corporate IT policies and processes, for example Azure Governance.

Key Responsibilities:
  1. Support continuous improvement of cloud technologies, including automation, IaC, and Security by Design.
  2. Assist the CTS Implementation Team with key implementation and automation activities to ensure ICT Consultancy deadlines are met.
  3. Work with the wider Cloud Operations team in Manila to ensure that the appropriate operational tools and requirements are included.
  4. Perform infrastructure and solution testing, including performance benchmarking, end-to-end testing, disaster recovery.
  5. Hand over to the Cloud Operations team for BAU.

Key skills required for this role include understanding of WTW applications, solutions, and services, as well as non-WTW applications and solutions used by ICT Consultancy. The Cloud Engineer will also require strong automation skills, including IaC and Security by Design. Experience working with cloud technologies, including Azure, is also essential. Strong communication and collaboration skills are also required to work effectively with the wider Cloud Operations team in Manila.



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