Senior Network and Unified Communication Engineer
4 weeks ago
The Senior Network and Unified Communication Engineer will oversee the operations and management of the organization's unified communication infrastructure, with a specific focus on Cisco Webex and SD-WAN technologies. This role requires a deep understanding of network operations, unified communication platforms, and the ability to manage and optimize these systems to ensure seamless communication and collaboration across the organization.
Key Responsibilities- Lead the day-to-day operations of the organization's unified communication networks, with an emphasis on Cisco Webex and SD-WAN environments.
- Monitor and manage network performance, ensuring optimal performance, reliability, and availability of all UC systems.
- Troubleshoot network and UC issues, performing root cause analysis and implementing solutions to prevent recurrence.
- Oversee network configurations, maintenance, and upgrades related to Cisco Webex and SD-WAN systems.
- Manage the deployment, configuration, and support of Cisco Webex Calling as well as Contact Center Solutions.
- Ensure the integration and functionality of Cisco Webex within the organization's existing IT infrastructure.
- Oversee SD-WAN operations, ensuring that the network supports the performance and security requirements of the unified communication systems.
- Coordinate with vendors and service providers to manage and maintain UC infrastructure.
- Serve as the primary point of contact for all Cisco Webex and SD-WAN-related inquiries and escalations.
- Collaborate with IT and business teams to design and implement UC solutions that meet the organization's needs.
- Provide regular updates and reports to senior management on the performance and status of UC and network systems.
- Manage a team of network and UC specialists, providing guidance, mentoring, and professional development.
- Manage all site-related critical IT/Network/UC/Wi-Fi issues.
- Establish and enforce operational procedures and best practices for UC and network management.
- Conduct performance evaluations and manage team workloads to ensure efficient operation.
- Bachelor's degree in information technology, Computer Science, Telecommunications, or a related field.
- Relevant certifications (e.g., Cisco Certified Network & collaboration Professional (CCNP), Cisco Certified Specialist, etc.) are highly preferred.
- Minimum of 5-7 years of experience in network operations and unified communication systems, with specific expertise in Cisco Webex and SD-WAN technologies.
- Experience working with Service Now ticketing system will be added advantage.
- Proven experience in managing and optimizing UC systems and networks, including troubleshooting and performance tuning.
- Experience in leading and managing technical teams.
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