Director, Emergency Services Specialist

3 weeks ago


Oak Park, Illinois, United States Housing Forward Full time
Job Overview

Housing Forward is seeking a highly qualified Director of Emergency Services to oversee the agency's emergency response to those in need of immediate and temporary shelter and interim housing services. This leadership role requires a strong background in social services, exceptional organizational skills, and the ability to manage multiple tasks and responsibilities.

Job Responsibilities
  • Case Management Supervision: The successful candidate will supervise designated program staff, including hiring and coaching case managers, ensuring quality service delivery, and maintaining program standards.
  • Program Planning, Development, and Evaluation: Develop and implement program enhancements, collaborate with stakeholders, and monitor program budgets to ensure efficient use of resources.
  • Administration: Manage daily operations, review data quality reports, complete performance reports for funders, and participate in public funded monitoring visits.

Required Skills and Qualifications: A Master's degree in social services or related field, 5+ years' experience in a supervisory role, excellent public speaking and communication skills, crisis intervention and de-escalation skills, and a valid driver's license.

Estimated Salary:

$60,000 - $80,000 per year, depending on experience.

Housing Forward offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, paid time off, and opportunities for professional growth and development.



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