ETRM Support Specialist

1 week ago


Houston, Texas, United States Vitol Full time
Job Overview

Company Overview

Vitol stands as a prominent entity in the energy industry, engaging in a wide array of sectors, from oil to renewable energy and carbon management. With a global footprint spanning 40 offices, we aim to enhance value throughout the energy supply chain, leveraging our extensive market insights to facilitate the transition towards sustainable energy solutions. Our commitment to renewable projects has seen us invest over $2.5 billion, while we continuously seek to identify and develop low-carbon initiatives worldwide.

Our Workforce

At Vitol, our personnel are the cornerstone of our operations. We recognize the importance of talent and strive to cultivate an environment where individuals can thrive, free from hierarchical constraints. Our diverse team comprises over 65 nationalities, and we are dedicated to fostering and maintaining a varied workforce.

Role Responsibilities

The ETRM Application Support Analyst will be responsible for:

  • Delivering in-house ETRM assistance to global users in their daily operations, including pricing, exposure, PnL, VaR, invoicing, and more. This role requires ownership of each support request to ensure optimal service delivery.
  • Evaluating and challenging enhancement requests from users to effectively communicate with the development team.
  • Providing training to new hires and existing users on the ETRM system and other internal applications as necessary.
  • Managing the operation and troubleshooting of business applications, including job monitoring, interfaces, and servers, in close collaboration with DBA, network, infrastructure, and development teams.
Qualifications
  • A minimum of 3 years of experience in IT software applications within the commodities trading sector, with a focus on application change management and daily operational support.
  • Exceptional communication and presentation abilities.
  • Strong analytical and technical skills, including proficiency in SQL, Oracle DB, and basic programming, alongside a solid understanding of user requirements and business processes.
  • Proficient in Microsoft products.
Additional Attributes
  • Collaborative team player.
  • Self-driven with the capability to prioritize tasks effectively.
  • Able to thrive in a high-pressure, on-call environment with shifting priorities.
  • Proactive and customer-oriented with a "make it work" attitude.
  • Highly responsive, energetic, and enthusiastic.
  • Resourceful, creative thinker with adaptability.

Work Environment

This position operates within a professional office setting. Given the collaborative, fast-paced, and dynamic nature of our business, Vitol requires team members to work from our fully-equipped office.

All information will be kept confidential in accordance with EEO guidelines.



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