Nationwide Technology Implementation Expert

2 days ago


St Louis, Missouri, United States Mashgin Inc Full time
About Our Team

We're Mashgin, a trailblazing company revolutionizing retail with our cutting-edge point-of-sale solution. Leveraging computer vision and AI, we've streamlined checkout processes, allowing businesses to serve their customers more efficiently. With operations in thousands of locations worldwide, our mission is clear: eliminate checkout lines and enable people to live their lives.
We value autonomy, customer satisfaction, respect, and fun within our dynamic culture.

Job Summary

This exciting remote role involves deploying and installing our technology and hardware across the country, while providing exceptional customer support. As an intermediate-level professional, you'll play a crucial part in ensuring project deadlines are met and our customers succeed. Strong technical skills, excellent communication abilities, and problem-solving expertise are essential for this position. You'll collaborate closely with product engineers, users, customers, and their clients.
This position requires you to be based in the greater St. Louis area.

Primary Responsibilities
  • Nationwide travel to launch new locations and support customers (50-75% travel expected).
  • Remote and in-field diagnostics and troubleshooting of product issues.
  • Addressing customer escalations and inquiries, often seeking partner assistance.
  • Develop and maintain subject-matter expert knowledge of deployment systems and software.
  • Install kiosks to ensure seamless customer experiences.
  • Coordinate and prepare for deployments.
  • Respond to customer service and support requests via diverse channels.
Essential Requirements
  • Bachelor's Degree or equivalent experience.
  • Willingsness to travel extensively.
  • Self-sufficiency in accomplishing tasks with minimal guidance.
  • Resourceful problem-solving abilities, always looking for creative solutions.
  • Effective communication skills.
  • Lifting capabilities of 50 pounds or more.
Preferred Skills
  • Prior experience in IT or tech repair.
  • Strong technical competence: comfortable with driver installation, system diagnostics, and PC building using off-the-shelf components.
Why Join Us?
  • Opportunities for growth and development in a dynamic company.
  • Comprehensive health, dental, and vision insurance.
  • 401k plan.
  • Flexible PTO policy.
  • Competitive salary in a rapidly growing company.
  • Pet insurance.
  • Voluntary life insurance plan.


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