Customer Relationship Specialist

6 days ago


Barboursville, West Virginia, United States WesBanco Bank Inc. Full time

Job Summary:

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We are seeking a highly skilled Customer Service Advisor to join our team at WesBanco Bank Inc. As a key member of our banking center, you will play a vital role in providing exceptional customer service while identifying sales opportunities and performing account transactions.

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Main Responsibilities:

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  • Provide excellent customer service by responding to customer inquiries, resolving issues, and addressing concerns in a professional and timely manner">
  • Identify and pursue sales opportunities to meet or exceed established sales goals">
  • Process financial service transactions accurately and efficiently, including deposits, withdrawals, and loan applications">
  • Maintain a positive and welcoming atmosphere in the banking center, ensuring that customers feel valued and supported">
  • Stay up-to-date on bank products and services, making recommendations to customers as needed">
  • Collaborate with branch staff to promote teamwork and achieve shared goals">
  • Continuously monitor performance against established goals, adjusting strategies as necessary to meet or exceed targets">
  • Develop and maintain strong relationships with internal business partners, seeking constructive feedback when appropriate">
  • Ensure compliance with all relevant laws, regulations, and bank policies, maintaining confidentiality and adhering to security protocols">
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Requirements:

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To be successful in this role, you will need:

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  • A high school diploma or equivalent">
  • Experience in banking, cash handling, sales, and customer service (preferably in a similar role)">
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues">
  • Proficiency in Microsoft Outlook 365 and ability to learn various banking software programs">
  • Ability to generate new financial relationships through outbound calling, internal business development, and building a loyal customer base">
  • Sound mathematical and analytical skills, with the ability to interpret instructions and make informed decisions">
  • Excellent organizational skills, with the ability to multitask and adapt to changing priorities">
  • Physical ability to lift and carry up to 25 pounds">
  • Availability to work all hours of operation">
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What We Offer:

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As a valued member of our team, you can expect:

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  • A competitive salary and benefits package">
  • Ongoing training and development opportunities to enhance your skills and knowledge">
  • A dynamic and supportive work environment, with opportunities for growth and advancement">
  • A comprehensive rewards program, recognizing and rewarding your contributions to our success">
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About Us:

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WesBanco Bank Inc. is a leading financial institution dedicated to delivering exceptional customer service and driving growth through innovative solutions. Our team is passionate about building long-term relationships with our customers, communities, and employees.



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