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Cyber Network Operations Specialist

2 weeks ago

Reston, Virginia, United States Cornerstone Defense Full time

About Cornerstone Defense

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We are a partner to the military, intelligence, and civil government in providing solutions for information collection, operations, exploitation, and dissemination, and research activities.

We have expertise in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis.

Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.

Software Application Support Specialist Position

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This position involves providing high-quality technical assistance to our customers via a ticketing system.

The ideal candidate will possess excellent customer service skills and be able to troubleshoot issues remotely.

Key Duties

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  • Respond to customer inquiries and provide technical assistance.
  • Analyze issues and determine the best course of action.
  • Communicate complex technical information to customers.
  • Escalate unresolved issues to senior support personnel.
  • Maintain accurate records of customer interactions.
  • Follow up with customers to ensure issues are resolved.
  • Document lessons learned and share with the team.

Requirements

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  • Experience in supporting COTS products in a customer-facing role.
  • Strong understanding of computer systems and technology products.
  • Excellent communication and problem-solving skills.
  • Customer-focused and able to work under pressure.
  • Familiarity with ticketing systems and tools.