HSPD-12 Specialist

3 weeks ago


West Haven, Connecticut, United States Citizant Full time
Enrollment Process Management

Assist in the scheduling of appointments for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets. Respond to phone calls and email inquiries regarding PIV credentials and access control matters. Coordinate and conduct the enrollment process for PIV cards, verifying the identity of applicants and collecting required documentation.

Documentation and Data Collection

Accurately collect and document personal information, biometric data, and other necessary details from applicants. Ensure that all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication

Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts. Utilize approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy

Handle sensitive personal information with discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process. Escalate customer concerns and de-escalate problematic situations.

Recordkeeping

Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training

Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment. Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Citizant is an Equal Opportunity Employer and welcomes applications from qualified candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.



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