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Bilingual Support Specialist Opportunity
2 weeks ago
Overview
Our partner company offers an exciting opportunity for a Bilingual Customer Service Representative to join their team in Abilene, TX. This is a chance to work with one of the top banking institutions in the area.
Salary and Benefits
- A salary of $18 per hour
- A flexible rotating 1st shift schedule: Monday - Friday, 8 am - 7 pm | Saturday, 9 am - 5 pm
- A range of benefits including weekly pay, earned wage access, medical, dental, vision, and life insurance
- Short-term disability coverage
- A potential referral bonus program
- A business casual dress code
Job Responsibilities
The successful candidate will be responsible for:
- Handling high volumes of inbound calls efficiently
- Following established communication guidelines when addressing different topics
- Identifying customer needs, gathering information, researching issues, and offering solutions or alternatives
- Fostering positive relationships through exceptional customer service
- Maintaining accurate records of all interactions within the call center system
- Regularly attending training sessions to improve knowledge and performance levels
- Meeting personal and team performance targets
Requirements
Candidates should have:
- Experience working in a customer support environment
- Bilingual proficiency in English and Spanish
- Excellent customer service, communication, listening, multi-tasking, and time management skills