The Security Operations Specialist, acting in the role of Surveillance Operator, is required to observe and report any suspicious activities, policy &/or procedure infractions.

• Ensure an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal guests alike in a timely and effective manner.
• Must know all cash operations and slot operations.
• Writes detailed reports of observations made during shift.
• Closely observes Cage and Count Room activities.
• Reports violations regarding deviations from game protection procedures and cash handling procedures.
• Reports violations of Title 31 criteria.
• Ensures confidentiality of information regarding reports, investigations and suspicious activities of team members or guests.
• Identifies possible or known cheats, thieves or other individuals suspected of endangering company assets and reports accordingly.
• Must closely observe the daily slot drop.
• Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, guests, and team members.
• Patrols the buildings and grounds.
• Safeguards the assets of the casino.
• Enforces gaming regulations included in the MICS.
• Prepare clear, concise, and complete written accident and incident reports as required by policy/procedure/internal controls.
• Guards and transports chips, tokens, currency, and coins throughout the casino.
• Escorts drop cart to storage area.
• Periodically, examines doors, windows, and gates to determine that they are secure.
• Warns violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts.
• Periodically, inspects equipment and machinery to ascertain if tampering has occurred.
• Detect and correct safety and/or security problems that could endanger guests or team members.
• Sounds alarm or calls police/fire department by telephone in case of emergency.
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
• Regulates vehicle and pedestrian traffic to maintain orderly flow.
• Provides information and directions to guests.
• Appropriately react to incidents and make decisions under stress and/or duress.
• Comply with the confidential policy as it relates to the release or disclosure of organizational information.
• Demonstrates excellent guest service skills and cooperates with other team members in providing guest information, assistance, and service.
• Adheres to all regulatory, departmental, casino policies and procedures, and MICS.
• All other duties as assigned.
• Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others.

• High school diploma or GED Required
• At least 21 years of age
• 1 year Law Enforcement, Security, Surveillance or Guest Service experience
• First Aid and CPR certification (or ability to obtain within 1 month of hire.)
• Valid Drivers License and be insurable on Company's Policy