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Customer Experience Specialist
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional service to our clients, responding to their needs in a prompt and effective manner.
Key Responsibilities:
- Engage with clients on the bank floor, providing information and assistance to help them achieve their financial goals.
- Demonstrate expertise in digital capabilities, using various marketing tools and digital technology to present product offers and financial solutions to existing and potential clients.
- Maintain accurate records of client interactions, ensuring that all follow-up items are complete or handled off to the appropriate individual(s).
- Collaborate with other team members to ensure seamless delivery of services and support to clients.
- Stay up-to-date with new products and services, using this knowledge to inform client interactions and promote Citi's offerings.
Qualifications:
- 1-3 years relevant experience in customer-facing roles, preferably with a background in retail or banking.
- Strong sales and customer service skills, with a proven ability to work effectively in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to interact with clients in a professional and courteous manner.
- Analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Bilingual English/Spanish is preferred but not required.
