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IT Field Technician

1 week ago


New York, New York, United States Yash Technologies Full time

We are looking for a skilled IT Field Technician to join our team at Yash Technologies. As an IT Field Technician, you will be responsible for providing on-site technical support and maintenance services for desktop devices, including hardware and software troubleshooting, repair, and replacement.

Responsibilities:
  • Work closely with internal teams to resolve technical issues.
  • Triage tickets to respective teams.
  • Regularly update and follow up on tickets in the queue.
  • Follow up tickets till closure.
  • Ability to manage a variety of technically complicated tasks effectively.
  • Willingness to work in a 24/7 environment.
Requirements:
  • Experience in responding, tracking, and following up to telephone, emails, and end-user requests for support.
  • Good phone etiquette and the ability to diffuse agitated situations.
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
  • A Bachelor's/Master's Degree in Computer Engineering, Information Technology.
  • Good communication and listening skills.