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Electronics Repair Specialist

2 months ago

Sioux Falls, South Dakota, United States Asurion Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Associate, Electronics Repair. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and selling innovative solutions to our customers.

Key Responsibilities
  • Resolve customer issues by troubleshooting and repairing electronic devices
  • Bring sales experience to consistently sell the Connected Home product and provide excellent customer service
  • Learn and apply the details of the Connected Home product, how to gain an understanding of customers' technology, and how to offer and sell protection/tech support solutions to meet their needs
  • Perform in your role and achieve your goals by providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion's Core Values
  • Expand your knowledge of ubreakifix's products and culture
  • Deliver world-class customer service
  • Be responsible for inventory management
  • Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and handing off packages to delivery drivers in an accurate, efficient manner
  • Work with cross-functional teams to deliver on programs/processes
  • Provide feedback on work instructions and improve process flow
  • Self-manage and set priorities while multi-tasking in a fast-paced environment
Requirements
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Willing to undergo and pass a background check including Criminal and Drug Test
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
What We Offer

We take care of our employees with competitive pay and benefits, including health, dental, and vision, retirement savings plan, paid time off, continuing education support, and ongoing training to grow your skills.

We are committed to creating a culture where employees feel valued and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.