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Patient Services Coordinator

2 months ago

Grand Island, Nebraska, United States Catholic Health Initiatives Full time

Overview

Your work experience should be rewarding. Engaging. Motivating. That’s what you can expect when you become part of our non-profit healthcare facilities nationwide. You will encounter meaningful and fulfilling work each day alongside individuals who share your compassion. Envision your career with Catholic Health Initiatives.

Responsibilities

Key Duties

Under direct supervision, the Receptionist is tasked with a variety of general administrative support functions related to the patient intake process and performs routine responsibilities within the clinic.

Specific duties for this healthcare position include:

  1. Facilitating patient check-in during visits and ensuring all necessary documentation is completed to maintain an efficient admitting process in compliance with clinic and regulatory standards.
  2. Managing incoming phone calls and directing them to the appropriate personnel.
  3. Coordinating appointment scheduling in accordance with office protocols.
  4. Collecting accurate patient and insurance details, including copays and deductible amounts.
  5. Scanning and copying patient access-related documents (e.g., identification, referrals, insurance cards) into the designated areas of the electronic medical record.
  6. Preparing patient charts for appointments, ensuring all required information is accurate and complete.
  7. Executing all functions related to patient check-out, including pricing services, collecting payments, and scheduling follow-up visits.
  8. Handling record filing and retrieval, as well as assisting with the organization of registration documentation in electronic medical records.
  9. Confirming next-day appointments and informing patients about necessary documentation, including details regarding time-of-service payments.
  10. Following up with patients concerning the Missed Appointment Policy and sending appropriate communications.
  11. Carrying out additional duties as assigned.

Qualifications

Job Requirements

  • High school diploma or equivalent is required.
  • Familiarity with insurance authorization and billing requirements.
  • Exhibit strong customer service and communication abilities.
  • Possess organizational and time management skills.
  • Demonstrate proficient computer skills.
  • Knowledge of clinic procedures and regulatory obligations.
  • Exhibit a strong work ethic and a high level of professionalism.
  • A collaborative team player capable of managing multiple projects in a fast-paced environment.

Become a part of Catholic Health Initiatives, and contribute to our faith-based health system.

Pay Range

$15 - $20.33 per hour

We are an equal opportunity/affirmative action employer.