Pharmacy Technician Senior

4 weeks ago


Fort Walton Beach, Florida, United States Walgreens Full time
Job Description:

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist in the practice of pharmacy, under direct supervision. The role involves operating pharmacy systems to obtain patient and drug information and process prescriptions. The Senior Pharmacy Technician also assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Customer Experience:

The Senior Pharmacy Technician engages customers and patients by greeting them and offering assistance with products and services. The role involves resolving customer issues and answering questions to ensure a positive customer experience. The Senior Pharmacy Technician models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

Under the supervision of the pharmacist, the Senior Pharmacy Technician assists in the practice of pharmacy, in accordance with state, federal, and company policy. The role involves reviewing and complying with the Walgreen Co. Pharmacy Code of Conduct. The Senior Pharmacy Technician performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.

Responsibilities:

The Senior Pharmacy Technician is responsible for registering all related sales on assigned cash registers, collecting and handling cash as required. The role involves taking customers to the OTC aisle when possible to assist in locating products. The Senior Pharmacy Technician handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. The role involves processing manual claims for third-party program prescription services in a timely and efficient manner and performing other clerical duties as assigned by the Pharmacy Manager.

Requirements:

The Senior Pharmacy Technician must be PTCB certified and have one year of work experience as a pharmacy technician in a retail or hospital setting. The role requires the ability to work flexible schedules, including evening and weekend hours. The Senior Pharmacy Technician must be fluent in reading, writing, and speaking English. The role involves maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs. The Senior Pharmacy Technician assists and supports the Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.

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