ServiceNow CSM Support Developer

3 weeks ago


Cary, North Carolina, United States SAS Full time
About the Job

We are seeking a highly skilled ServiceNow CSM Support Developer to join our Technical Support Operations team. As a key member of our team, you will play a critical role in supporting users and driving future development requirements in the CSM product.

Key Responsibilities
  • Support and maintain ServiceNow CSM solutions, including catalog items, customizations, workflows, customer portal, agent workspace, and case management processes.
  • Support user questions and issues, and help develop business processes, knowledge articles, and documentation to address frequently occurring user issues.
  • Analyze reported issues to detect trends, research solutions through development changes or new software releases, and assist in story creation/refinement to address technical issues.
  • Own support cases with ServiceNow from creation to resolution, and provide feedback on user experience issues, represent users in technical discussions, and provide feedback to users from the development team.
  • Maintain an awareness of and research new ServiceNow capabilities, trends, architectures, and implementation techniques as they relate to the delivery of applications, integrations, and data.
Requirements
  • At least 5 years of relevant experience in software development, programming, testing, consulting, or supporting complex software applications.
  • Bachelor's degree in Computer Science, Engineering, or related quantitative field.
  • Experience in Technical Support or IT Support position.
  • Ability to communicate with stakeholders and people of various technical backgrounds, think analytically, write, and edit technical material, and the ability to write and present clearly on technical matters in a business context.
Preferred Qualifications
  • Knowledge of application development, data integration, database, database management, and/or user-interface design principles.
  • Experience with data structures, algorithms, object-oriented design, and/or design principles.
  • Ability to define, create, test, and execute on Technical Support Operations procedures.
  • Ability to manage projects with technical risk at a team level.
What We Offer

We offer a comprehensive benefits package, including medical, prescription, dental, and vision plans, as well as a 401(k) plan, generous time away, and volunteer time off. We are committed to diversity and inclusion, and we believe our people make the difference.



  • Cary, North Carolina, United States SAS Full time

    {"title": "ServiceNow CSM Support Developer", "description": "About the JobThe Technical Support Operations team at SAS is seeking a highly skilled ServiceNow CSM Support Developer to join our dynamic team. As a key member of our team, you will play a critical role in supporting users and driving future development requirements in the CSM product.As a...


  • Cary, North Carolina, United States Tata Consultancy Services Full time

    ServiceNow CSM Technical LeadWe are seeking a highly skilled ServiceNow CSM Technical Lead to join our team at Tata Consultancy Services. As a Technical Lead, you will be responsible for leading teams in an Agile approach, leading solution design sessions, and ensuring quality of delivery of the ServiceNow solution.Key Responsibilities:Work with customer...


  • Cary, North Carolina, United States TEPHRA Full time

    ServiceNow CSM Technical LeadWe are seeking a highly skilled Technical Lead to join our team at TEPHRA. As a Technical Lead for ServiceNow Customer Service Management (CSM), you will be responsible for leading teams in an Agile approach, designing scalable solutions, and ensuring quality delivery of the ServiceNow solution.Key Responsibilities:Collaborate...

  • ServiceNow Developer

    4 weeks ago


    Cary, North Carolina, United States ClinDCast Full time

    Job Title: ServiceNow DeveloperClinDCast is seeking a skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet the needs of our clients.Key Responsibilities:Design and develop ServiceNow applications, including custom forms, fields, views, and...

  • ServiceNow Developer

    3 weeks ago


    Cary, North Carolina, United States ClinDCast Full time

    Job Title: ServiceNow DeveloperClinDCast is seeking a skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet the needs of our healthcare clients.Responsibilities:Design and develop ServiceNow applications to meet business requirementsDevelop...

  • ServiceNow Developer

    2 weeks ago


    Cary, North Carolina, United States Eateam Full time

    Job DescriptionWe are seeking a highly skilled ServiceNow Developer to join our team at Eateam.Key Responsibilities:Develop, configure, and customize the ServiceNow platform to meet business requirements.Collaborate with cross-functional teams to identify and prioritize business needs.Write clean, efficient, and maintainable code to achieve maximum...


  • Cary, North Carolina, United States Eateam Full time

    Job DescriptionAt Eateam, we are seeking a highly skilled ServiceNow Developer to join our team. As a key member of our technical team, you will be responsible for developing, configuring, and customizing the ServiceNow platform to meet our business requirements.Key ResponsibilitiesCollaborate with cross-functional teams to identify and prioritize business...


  • Cary, North Carolina, United States SysMind Tech Full time

    Job Title: Senior ServiceNow ITSM DeveloperJob Summary:We are seeking a highly skilled Senior ServiceNow ITSM Developer to join our team at SysMind Tech. As a key member of our ITSM team, you will be responsible for leading process improvement assessment activities, driving recommend solutions, and developing action plans to increase stakeholder...


  • Cary, North Carolina, United States Eateam Full time

    Job DescriptionAt Eateam, we are seeking a highly skilled ServiceNow Developer to join our team. As a key member of our IT department, you will be responsible for developing, configuring, and customizing the ServiceNow platform to meet our business requirements.Key ResponsibilitiesCollaborate with cross-functional teams to identify and prioritize business...


  • Cary, North Carolina, United States Eateam Full time

    Eateam is seeking a skilled ServiceNow Developer to join our team. The ideal candidate will have 10+ years of experience in developing, configuring, and customizing the ServiceNow platform to meet business requirements. Key responsibilities include collaborating with cross-functional teams to identify and prioritize business needs, writing clean and...


  • Cary, North Carolina, United States Verizon Full time

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Managed Network Services team in leveraging ServiceNow to drive business outcomes. As a key member of our Technology Solutions organization, you will be responsible for developing and executing the product roadmap for Managed Network Services, including identifying new features,...


  • Cary, North Carolina, United States Eateam Full time

    Job Title: Informatica IICS DeveloperWe are seeking a highly skilled Informatica IICS Developer to join our team at Eateam. As a key member of our team, you will be responsible for designing, developing, and maintaining complex data integration solutions using Informatica Intelligent Cloud Services.Key Responsibilities:Design and develop ETL/data pipelines...


  • Cary, North Carolina, United States SAS Full time

    About the JobSAS is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and building broad relationships with SAS US Department of Defense and Intelligence Community customers.Key ResponsibilitiesPlan, coordinate and execute strategy...


  • Cary, North Carolina, United States SAS Full time

    About the JobThe Senior Customer Success Manager is a key role in establishing and building broad relationships with SAS US Department of Defense and Intelligence Community customers.This position focuses on direct client relationships to adopt and expand usage of the SAS software and solutions, identify new opportunities, and engage with other SAS resources...


  • Cary, North Carolina, United States Swift Technologies Inc Full time

    Service Desk LeadCary, NC - Onsite OpportunityContract - W2 PreferredMinimum 4 years of experience managing and leading IT service desk teams.Proven expertise in ServiceNow or similar ticketing systems.Ability to analyze complex problems and evaluate various factors to drive informed decisions.Excellent communication skills to effectively interact with...

  • Snowflake Lead DBA

    21 hours ago


    Cary, North Carolina, United States Eateam Full time

    Job Title: Snowflake Lead DBAWe are seeking a highly skilled Snowflake Lead DBA to join our team at Eateam. As a key member of our database administration team, you will be responsible for designing, implementing, and maintaining our Snowflake data warehouse infrastructure.Key Responsibilities:Creation and management of Snowflake objects, including...


  • Cary, North Carolina, United States TEKsystems Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior IT Security Compliance Specialist to join our team at TEKsystems. The successful candidate will be responsible for supporting the IT Security and Compliance Program, with a focus on implementing and maintaining ISO 27001 standards across multiple data centers.Key Responsibilities:Lead the...


  • Cary, North Carolina, United States Healthcare Support Full time

    Job Title: Skilled Nursing Facility Physical Therapy AssistantHealthcare Support is seeking a highly skilled Physical Therapy Assistant to join our team in a Skilled Nursing Facility setting.Job Summary:We are looking for a dedicated and compassionate Physical Therapy Assistant to provide high-quality patient care in a fast-paced Skilled Nursing Facility...


  • Cary, North Carolina, United States SAS Full time

    About the JobThe CIS IaaS Network Engineering team at SAS is seeking a Senior Network Engineer to support internal and customer hosting network environments. As a key member of the team, you will design and build new network architectures on premise and in public clouds, automate deployment and support of network components, and work with all network...


  • Cary, North Carolina, United States Healthcare Support Full time

    Job Title: Skilled Nursing Facility Physical Therapy AssistantHealthcare Support is seeking a highly skilled Physical Therapy Assistant to join our team in a Skilled Nursing Facility setting.About the Role:Specialty: Physical Therapy AssistantDiscipline: TherapyEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty bonuses,...