Technical Support Specialist

3 weeks ago


Jonesboro, Arkansas, United States RITTER COMMUNICATIONS HOLDINGS, LLC Full time
About the Role

We are looking for a skilled Technical Support Representative to join our team at RITTER COMMUNICATIONS HOLDINGS, LLC in Jonesboro, Arkansas.

This is an exciting opportunity for someone who is passionate about providing excellent customer service and has a strong background in IT.

Key Responsibilities
  • Provide technical support to residential customers with internet, TV, and telephone services
  • Solve complex technical issues using logical thinking and standardized procedures
  • Communicate effectively with customers to understand their needs and resolve issues
  • Document all interactions with customers, including calls, emails, and chats
Requirements
  • Bachelor's degree in Computer Science or related field (preferred but not required)
  • At least 1 year of experience in a similar role
  • Excellent communication and problem-solving skills
  • Knowledge of internet technologies and protocols
Compensation and Benefits
  • $50,000 - $60,000 per year, depending on experience
  • Competitive benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability coverage, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave


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