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Residential Sales Team Lead

2 months ago

Starkville, Mississippi, United States MaxxSouth Broadband Full time
Job Title: Residential Sales Supervisor

MaxxSouth Broadband is seeking a highly motivated and experienced Residential Sales Supervisor to join our team. As a key member of our sales team, you will be responsible for leading and managing a team of Residential Sales Consultants to achieve sales targets and provide exceptional customer service.

Key Responsibilities:
  • Lead and manage a team of Residential Sales Consultants to achieve sales targets and provide exceptional customer service.
  • Develop and implement strategic sales plans to grow and retain the Company's customer base.
  • Monitor performance metrics to identify and act on both positive and negative performance trends.
  • Onboard, train, and mentor new sales representatives on effective sales techniques, product knowledge, and sales best practices.
  • Manage customer complaints and collaborate effectively with interdepartmental leadership to resolve complex escalations.
  • Host team meetings and one-on-ones on a regular cadence and communicate changes to the Company's products, services, promotions, pricing, procedures, and processes.
  • Represent MaxxSouth Broadband at Company-sponsored and community events and encourage team participation in community engagement activities.
Requirements:
  • High School diploma/equivalent – required
  • Previous experience in a management, supervisory, or team lead role - preferred
  • 4+ years of door-to-door experience - required
  • Advanced knowledge of Microsoft Office (Word, Excel, and PowerPoint) - required
  • Working knowledge of CSG, Smartsheets, and Tableau - preferred
Core Competencies:
  • Effective and efficient. Delivers the right results on time. Takes responsibility and ownership for decisions, actions, and results.
  • Adaptability & Flexibility – Embraces change. Exhibits openness to learn and unlearn ideas, programs, systems, and structures.
  • Decision Making & Problem Solving – Uses critical thinking. Makes sound, ethical, and logical job-related decisions.
  • Service & Relationships – Collaborative and proactive. Fosters positive working relationships in a diverse workplace. Respects colleagues and customers.
Job Specific Competencies:
  • Develop Employees – Coach; Empower; Engage; Mentor; Teach
  • Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity
  • Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen
Skills:
  • Demonstrated ability to motivate and effectively lead others;
  • Exceptional work ethic, time management, and organization skills;
  • Ability to articulate complex detail in a manner appropriate for the audience;
  • Excellent interpersonal, problem-solving, deductive reasoning, critical thinking, and leadership skills;
  • Ability to work effectively and efficiently both autonomously and collaboratively in a fast-paced and demanding environment;
  • Results-driven mindset with a focus on achieving project objectives and driving business growth.
Other Requirements:
  • Background record that meets Company standards;
  • Reliable means of transportation at all times;
  • Strictly maintain confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
Physical Demands:

Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 25 lbs. is occasionally needed.

Working Conditions:
  • The Residential Sales Supervisor is a full-time, non-exempt, hourly position. The regular work hours are 8AM-5PM Monday – Friday.
  • The Residential Sales Supervisor works in an automated business office environment with business office equipment including telephones, personal computers, copiers, and FAX machines.
  • The Residential Sales Supervisor is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver's license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
  • The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory.
  • The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company change.

MaxxSouth Broadband is an Equal Opportunity Employer (EOE).