Global Corporate Travel Expert

1 week ago


San Jose, California, United States Direct Travel Full time
Unlock Your Travel Potential with Direct Travel

As a Senior Corporate Travel Advisor at Direct Travel, you will embark on a rewarding career journey with a leading provider of corporate travel management services. With over 40 years of experience, our company has been trusted by clients to develop highly customized travel programs, leveraging both expertise and innovative solutions to deliver superior service, progressive technologies, and significant cost savings.

We are seeking a highly skilled and experienced professional to join our West Region Operations Team, responsible for delivering comprehensive, accurate, and cost-effective travel arrangements for our clients within company policies. This is a fully remote position, offering the flexibility to work from anywhere.

Key Responsibilities
  • Complete domestic and international travel arrangements for clients, including air, hotel, ground transportation, and rail
  • Support multiple accounts in multiple pseudo cities, ensuring compliance with client travel policies
  • Operate within detailed procedures, interacting with travelers or travel arrangers to provide 1st level support for customer service and technical issues
  • Adhere to Direct Travel standards in delivering customer service, including telephone and email etiquette, and follow prescribed customer service escalation procedures
  • Maintain a favorable working relationship with all company employees to foster a cooperative working environment
Requirements
  • Minimum 5 years' experience providing domestic and international travel arrangements
  • Active listener and trusted advisor, not an order taker
  • Superior customer service skills and flexibility in days and hours worked
  • Ability to work well independently and within a group, with a high level of proficiency using Airline GDS, Sabre
  • Must demonstrate thorough knowledge of airline ticketing rules and regulations, as well as the ability to meet and exceed performance standards
What We Offer

At Direct Travel, we are committed to providing our employees with a comprehensive Total Rewards Package, including Medical, Dental, and Vision benefits, an employee rewards and recognitions program, Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Our company culture values diversity, equity, and inclusion, and we are an EOE/AA/Veteran/People with Disabilities employer.

As a Senior Corporate Travel Advisor, you will have the opportunity to advance your career with a company that is ranked 13th on Travel Weekly's Power List. If you are ready to chart a new course and unlock your travel potential, we invite you to submit your resume for consideration at Direct Travel.


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