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Automotive Service Consultant

2 months ago


Colchester, Vermont, United States Lucky's Trailer Sales Dimmick Group Peterbilt Full time

As a vital component of customer engagement at our service center, the Service Writer serves as both the initial and concluding point of contact for clients. This role involves welcoming customers, understanding their vehicle concerns, liaising with technicians, and ensuring ongoing communication between the service center and the customer throughout the repair process.

KEY RESPONSIBILITIES

  • Engage with customers to evaluate their repair and service requirements.
  • Foster customer satisfaction through effective relationship management.
  • Maintain high ethical standards and a professional image.
  • Track vehicle progress, deliver updates, and promote service sales.
  • Oversee technicians, optimize time management, and guarantee service quality.
  • Assist in quality assurance and the development of standard operating procedures.
BENEFITS
  • Competitive compensation.
  • Comprehensive benefits package.
  • Employer-sponsored insurance and life coverage.
  • Paid time off and retirement savings options.
  • Employee discounts and annual allowances.
CANDIDATE QUALIFICATIONS
  • Strong attention to detail.
  • Exceptional customer service and communication abilities.
  • Proficient in documentation and capable of multitasking.
  • Excellent organizational and time management skills.
  • Flexibility in working hours and willingness to undergo drug testing.
ABOUT THE ORGANIZATION

We are a progressive company with multiple locations, dedicated to fostering long-term career growth for our employees. We are committed to equal opportunity employment and uphold a policy of non-discrimination in all aspects of our operations.