Contact Center Associate

1 week ago


Baton Rouge, Louisiana, United States Baton Rouge Telco FCU Full time
About the Role

We are looking for a skilled Contact Center Representative to join our team at Baton Rouge Telco FCU.

In this role, you will be responsible for providing exceptional customer service, resolving member inquiries, and promoting credit union products and services.

Key Responsibilities:

  • Provide assistance to members through various channels, ensuring timely and effective resolution of their requests.
  • Stay up-to-date on credit union products and services, including online banking, mobile banking, and bill pay services.
  • Identify opportunities to offer additional products and services to members, deepening relationships and educating them on self-service options.
  • Resolve complex issues by clarifying problems, researching solutions, and escalating unresolved issues to management.
  • Meet First Contact Resolution standards through all channels.
  • Maintain accurate records and prepare required reports.
  • Embody the Credit Union's Core Values: Service, Solutions, Adaptability, Respect, and Accountability.

Requirements:

  • 1-3 years of similar or related experience.
  • Full-time hours: 7:45 am - 4:30 pm, Monday through Friday.

Salary: $45,000 - $65,000 per year, based on experience.



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