Customer Service Coordinator
6 days ago
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We are seeking a highly skilled Clerk Receptionist to join our team at Northern Montana Health Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our facility.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for answering and directing telephone calls, scheduling appointments, and registering patients. Your attention to detail and organizational skills will be essential in managing multiple tasks and priorities.
Key Responsibilities:
- Answer and direct all telephone calls within the facility
- Assist patients with scheduling, re-scheduling, and cancelling appointments
- Distribute written prescriptions and sample medications, verifying names before dispensing
- Responsible for all patient registration
- Assist patients at departure by scheduling ancillary tests or return appointments
- Communicate effectively with patients regarding current charges or previous bills
Requirements:
- High school diploma, GED, or equivalent
- Keyboarding minimum of 35 wpm
- Ability to communicate effectively both orally and in writing
- Good organizational skills
- Ability to comprehend, retain, and apply given information
- Good understanding of lab and imaging tests and ability to order them accurately
Benefits:
• Health, dental, life, and FLEX/HSA benefits available with 403-b option
• Salary commensurate with up to 10 years experience
• Opportunity to work in a dynamic and supportive healthcare environment
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