Delivery Operations Advocate
3 days ago
About the Job
We are looking for a skilled Customer Experience Delivery Specialist to join our team at Carvana. In this role, you will be responsible for delivering exceptional customer experiences by facilitating and coordinating the delivery of purchased vehicles.
You will interact with customers regularly, either in person, via phone, email, or text message, to address any questions or concerns they may have. Your primary goal will be to ensure that our customers receive their vehicles in a timely and satisfactory manner.
Key Responsibilities
- Coordinate with customers to schedule vehicle deliveries
- Communicate effectively with customers to resolve any issues or concerns
- Maintain accurate records of customer interactions
- Collaborate with internal teams to ensure efficient delivery processes
Requirements
To succeed in this role, you should have:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
Salary and Benefits
As a Customer Experience Delivery Specialist, you can expect a salary of approximately $48,000 per year, plus benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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