Academic Support Services Specialist

3 weeks ago


Cleveland, Ohio, United States Tri C Company Inc Full time
Job Description

As a Technical Support and Operations Assistant at Tri C Company Inc, you will play a crucial role in providing top-notch support services to students, faculty, staff, and community patrons. Your primary responsibility will be to assist with college-wide user logon support and print management, acting as the initial point of contact for hardware and software problems.

You will respond to faculty and staff needs for operational issues, provide assistance with operating equipment, and offer technical expertise for special events: planning, set up, troubleshooting, and teardown. Additionally, you will perform campus repairs, preventative maintenance, and functionality testing of ATCs, computer labs, and all classroom equipment.

Your duties will also include providing training workshops to students, faculty, and staff on various technologies at the site. You will reimagine and test the academic image for classrooms, labs, libraries, and assessment centers. Furthermore, you will administer College placement, student makeup exams, and finals, as well as distance learning exams.

You will maintain accurate and complete records of the TLC, Library, LRC, and Assessment departmental services. Anticipating and meeting all customer needs accurately, professionally, and with a commitment to customer satisfaction is essential. You will monitor patrons and provide routine information, directing callers/visitors to appropriate personnel and/or departments for assistance.

This position requires excellent written, verbal, and interpersonal communication skills, as well as intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word, and PowerPoint skills. A high degree of accuracy and attention to detail is necessary, along with the ability to handle multiple tasks/responsibilities and prioritize work effectively.



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