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Government Contract Billing Expert

2 weeks ago


Ashburn, Virginia, United States Verizon Full time
Job Description
  • Company Overview: Verizon is a leading telecommunications company that empowers people's lives through innovative solutions.
  • Job Title: Billing Coordinator
  • Responsibilities:
  1. Support the creation of Public Sector clients' monthly invoices.
  2. Assist in the coordination and transition or billing for charges on multiple telecom products.
  3. Maintain database management automation while developing dynamic business process improvements.

Key Responsibilities:

  • Account Management: Develop innovative billing solutions with Pre-Sales/Sales on opportunities, Proactive billing support management to reduce credits, Conduct billing service reviews on a quarterly basis, Evaluate customer billing requirements and set appropriate expectations, Drive supporting organizations to ensure customer's billing objectives are met, Strengthen customer perception of VZ's reliability, service, and billing, Engage full team in developing solutions and making customer recommendations.
  • Financial Management: Ensure contracts and amendments are implemented according to executed agreement, Ensure appropriate discounts and promotions are applied, Audit customers invoicing periodically to ensure accuracy, Present and assure the customers understanding of their first invoice for new contract/services and/or changes for existing services, Partner with Customer Financial Services to ensure A/R is current, Process credits/debits in a timely manner.
  • Strategic Account Growth: Cultivate the customer relationship in an effort to understand their culture, behaviors, and business drivers, Proactively visit and interact with assigned customers, Participate in Sales and PMO presentations to inform customers of VZ's products and services as well as VZ's differentiators within the market, Leverage VZ resources that will aid in the overall customer experience.
  • Revenue Management: Proactively forecast customer credits and debits within the KPI database, Advise management and customer of large discrepancies.

Required Skills and Qualifications:

  • Demonstrated experience in relevant field (telecom operations, account management, financial management).
  • Strong analytical skills, data analysis, revenue assurance.
  • Excellent communication, presentation, negotiation skills.
  • Familiarity with Microsoft Office tools (Excel, Word, PowerPoint), SQL, Python, XLS, Access.
  • Good problem-solving skills, strategic thinking, ability to manage multiple projects simultaneously.